Modern customer service with a voice bot

Are you ready to modernize your customer service?

The Kailos voice bot provides fast and convenient assistance to customers without queues, around the clock. Free your team for value-creating work and let the bot handle routine tasks.

High-quality, customer-oriented guidance
Tireless service around the clock
Multilingual

Our service supports traditional human customer service. The voice bot answers customer calls and provides answers to common questions, delivering fast and practical service. If a customer needs personal assistance or detailed information, the bot forwards a contact request to customer service or connects directly to a representative.

Benefits

Smooth

Effortless phone interactions without browsing websites.

Instant

Immediate service around the clock without waiting times.

Effective

Frees employees for value-creating tasks and improves work well-being.

Effortless

Easy and quick deployment without major measures.

How does Kailos work?

The voice bot we have developed leverages artificial intelligence to respond to questions quickly and naturally using the provided background information. The bot can seamlessly combine material from various sources to deliver an appropriate answer to the customer's query.

Kailos recognizes natural speech and can serve in multiple languages. The bot uses industry-leading technologies in speech recognition and generation, ensuring a natural conversational experience. Besides using provided material, the voice bot can adapt to company preferences, such as conversation structure, goals, terminology, and style.

Effortless and Quick Onboarding

The onboarding process for the voice bot is simple and quick. We take care of all the technical details and ensure that your bot is ready for use within three business days from the delivery of materials. We offer a 14-day free trial, so you can test how the voice bot improves the quality of your customer service.

You will receive a dedicated phone number linked to Kailos' voice bot, which you can call to test how the bot works. Additionally, you will get a user account for the portal, where you can monitor all calls and contact requests in real time. Once you are confident in Kailos' performance, you can route your customer service calls to the voice bot. You can choose to direct all calls or only, for instance, those made outside of office hours.

Pricing

The cost of the Kailos service consists of a fixed monthly fee and call charges. There is no termination period, so you can easily discontinue the service if it does not meet your needs.

Karvalakki

490 € / month (VAT 0%)

Onboarding
Voice bot
1000 call minutes *
Ticketing system
Integration with your system

Silinteri

590 € / month (VAT 0%)

Onboarding
Voice bot
1000 call minutes *
Ticketing system
Integration with your system

Kruunu

According to agreement

Onboarding
Voice bot
1000 call minutes *
Ticketing system
Integration with your system

* Additional calls 0.08 € / min (VAT 0%), billed monthly

Frequently asked questions

What does Kailos do?

Kailos serves customers tirelessly and efficiently as an invaluable assistant to your company. It can answer common questions and create contact requests for your service team. The main purpose of Kailos is to simplify and streamline daily customer service operations. We are particularly proud of our user-friendly ticketing system.

Where does Kailos get all the information?

Kailos uses the material provided to it and is able to generate most of the necessary answers based on that. Updating and supplementing the material is easy and does not require significant effort from the company.

What if Kailos provides incorrect information?

Just like with new employees, Kailos may make mistakes if the provided material is incomplete. However, the material library can be easily updated, and it is recommended to do so whenever changes occur. For instance, it does not resolve complaints on behalf of a human but can fill out all the necessary details in the ticketing system within seconds.

How do companies benefit from Kailos?

Kailos is designed to simplify daily customer service operations and prevent congestion. It handles the most common queries quickly and efficiently, and it speeds up the work of the customer service team through the ticketing system. Companies with heavy call loads particularly benefit from Kailos.

Can Kailos replace customer service?

In practice, yes, but we believe that the best customer service comes from seamless collaboration between the voice bot and human agents.

How does Kailos store personal data?

Personal data is stored in compliance with GDPR regulations. The phone number serves as an identifier. Information about conversations is saved in the Kailos portal so that calls can be revisited if necessary.

Team

Kailos was born from our reflections on the challenges and efficiency needs of customer service. Our understanding of the day-to-day realities of service work combined with a desire to create a solution that supports customer service smoothly and effectively. Kailos is driven by a three-member team.